Refund policy
Return and Refund Policy
At PrimeBlackGoods, we want our customers to shop with confidence. If you are not fully satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within 30 days after the customer receives the order.
To be eligible for a return, the item must be unused, undamaged, and in the same condition that it was received. The item should also be returned with its original packaging whenever possible.
To start a return, please contact us at:
Please include your order number, the product name, and the reason for your return request. Do not send items back without contacting us first. Return instructions will be provided after your request is reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If the item is damaged, defective, or if you received the wrong product, contact us as soon as possible at:
Please include your order number and clear photos of the issue. If your claim is approved, we may offer a replacement, refund, or another suitable solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
We cannot accept returns for items that have been used, damaged after delivery, or returned without prior approval.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may not be possible.
Contact Us
For return or refund questions, please contact us at: